Privacy Policy
1. Introduction
This Privacy Policy explains how Coinnect SA, a company incorporated under the laws of Switzerland (“Coinnect”, “we”, “us”, “our”), processes personal data collected through the Cynapsi website and through the use of Cynapsi, its SaaS cybersecurity platform. Coinnect is committed to protecting personal data and processing it in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is: Coinnect SA Switzerland Further contact details are available on the Coinnect website.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected and processed through:
4. Personal Data We Process
Depending on how you interact with the website or use the Cynapsi platform, Coinnect may process the following categories of personal data:
5. Purposes of Processing
Personal data is processed for the following purposes:
6. Legal Basis for Processing
Coinnect processes personal data based on one or more of the following legal grounds, as applicable:
7. Data Sharing and Disclosure
Coinnect does not sell personal data. Personal data may be shared only with:
8. International Data Transfers
Personal data may be processed in Switzerland, within the European Economic Area (EEA), or in other jurisdictions where Coinnect or its service providers operate. Where required, Coinnect implements appropriate safeguards to ensure that international data transfers comply with GDPR and applicable data protection standards.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, contractual, operational, and security requirements. Data related to inactive or terminated accounts may be deleted or anonymized in accordance with internal retention policies.
10. Data Security
Coinnect implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Security controls are designed in line with industry best practices and the nature of the services provided.
11. Data Subject Rights
Where applicable under GDPR, individuals have the right to:
12. Cookies and Tracking
The Cynapsi website may use cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience. Detailed information about cookies and available choices is provided through the website’s cookie notice or settings.
13. Changes to This Privacy Policy
Coinnect may update this Privacy Policy from time to time. Any material changes will be published on the website. Continued use of the website or the Cynapsi platform after such updates constitutes acceptance of the revised Privacy Policy.
14. Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact Coinnect through the official contact details provided on the website.
This Privacy Policy explains how Coinnect SA, a company incorporated under the laws of Switzerland (“Coinnect”, “we”, “us”, “our”), processes personal data collected through the Cynapsi website and through the use of Cynapsi, its SaaS cybersecurity platform. Coinnect is committed to protecting personal data and processing it in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is: Coinnect SA Switzerland Further contact details are available on the Coinnect website.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected and processed through:
- The Cynapsi website (including contact forms, registrations, and cookies)
- The Cynapsi platform, including both free and paid versions
- Communications with business contacts and representatives of customer organizations
4. Personal Data We Process
Depending on how you interact with the website or use the Cynapsi platform, Coinnect may process the following categories of personal data:
- Website data
- Contact details submitted via forms (e.g. name, business email, company)
- Technical data such as IP address, browser type, and timestamps
- Platform account data
- User account information (e.g. name, business email, company name)
- Authentication and access logs for security and audit purposes
- Usage and communication data
- Platform usage information
- Support requests and related communications
5. Purposes of Processing
Personal data is processed for the following purposes:
- Operating and maintaining the Cynapsi website
- Providing access to and operating the Cynapsi platform
- Managing user accounts, subscriptions, and authentication
- Ensuring platform and website security, monitoring, and abuse prevention
- Providing customer support and responding to inquiries
- Improving website and platform functionality and performance
- Complying with legal and regulatory obligations
6. Legal Basis for Processing
Coinnect processes personal data based on one or more of the following legal grounds, as applicable:
- Performance of a contract or pre-contractual steps
- Legitimate interests (e.g. security, service improvement, business operations)
- Compliance with legal obligations
- Consent, where required
7. Data Sharing and Disclosure
Coinnect does not sell personal data. Personal data may be shared only with:
- Trusted third-party service providers acting as data processors (e.g. hosting, analytics, support services)
- Public authorities or regulators, where required by law
8. International Data Transfers
Personal data may be processed in Switzerland, within the European Economic Area (EEA), or in other jurisdictions where Coinnect or its service providers operate. Where required, Coinnect implements appropriate safeguards to ensure that international data transfers comply with GDPR and applicable data protection standards.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, contractual, operational, and security requirements. Data related to inactive or terminated accounts may be deleted or anonymized in accordance with internal retention policies.
10. Data Security
Coinnect implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Security controls are designed in line with industry best practices and the nature of the services provided.
11. Data Subject Rights
Where applicable under GDPR, individuals have the right to:
- Access their personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent, where applicable
12. Cookies and Tracking
The Cynapsi website may use cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience. Detailed information about cookies and available choices is provided through the website’s cookie notice or settings.
13. Changes to This Privacy Policy
Coinnect may update this Privacy Policy from time to time. Any material changes will be published on the website. Continued use of the website or the Cynapsi platform after such updates constitutes acceptance of the revised Privacy Policy.
14. Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact Coinnect through the official contact details provided on the website.